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emma
after the collapse of Thomas. Cook we tried desperately to re book with another company as quickly as possible. We did this online but the outgoing flight was still pending 48hrs later. Received an email an hour or so ago to congratulate us that our flights were confirmed only to receive another a few minutes later saying that actually only our inbound flight was confirmed and they couldn’t book us on our outbound flight. Have rang the company to request a refund to be told that they can’t give a full refund and want to give us only £300 back! What an absolute joke they have taken over £800 of us. We now have a flight back but not going out! Surely this is fraudulent? They haven’t supplied us with flights both ways! Are they making more money on the current situation that holiday makers are Faced with. We need a full refund ASAP to enable to try and rectify our current situation if not We are going to have to take this further. This is shocking treatment and should never be allowed to happen. I would appreciate your comments Opodo. Booking number
5 years ago
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