WORST customer service and FRAUD business It is a nightmare to get in touch with customer service. You have that non sensical chat bot(which wants to log you in via facebook messenger so that it can take more data about you!) that asks you questions then you fill a form and wait for agent. If their agent does not arrive in 20 minutes, the timer resets and you answer the same set of crappy questions again and fill a form again. If you are lucky to get through to an agent after 40 odd minutes but if you have gone out for a comfort break, then be assured their agent will simply say in less than a minute(After their first 'Hi') that you are away so we are logging you out. If you are lucky to get hold to agent sometime, then you will be asked the same questions - reference number, email, which booking are you talking about(even though that is the only booking you have done). After that they will ask you what can I do to help. I told them I wanted to cancel one ticket of the two booked as one of them has passed away and the agent happily wants to take a short cut of simply refunding very basic amount. They may have sold you several insurances while booking but that makes no difference, agent wants to take short cut. Only after I pushed them, they said give us evidence and we will see what can be done. After you send evidence you are in a blackhole. No response nothing at all. Several followups give you response we are looking into it, we have escalated it etc etc. NON SENSE, CRAPPY, WORST, IN -HUMAN customer service. === Update, tried calling their customer service. First thing you will go mad trying to find their customer service number. You will be directed to chat with their stupid chatbot. IF you are lucky to find their contact number, their call center options don't seem to work. You enter the option, you are told that 'thank you for entering the reference number' and then told some other options to enter which on entering disconnects the call. This happened two times, after that I was waiting to get through the agent for 15 minutes. MORE UPDATE -------------------- Opodo's clumsy social care team member - Adeline(not sure it is human or machine) said the following: "We have split the affected passenger off the booking and have cancelled their reservation. A refund request has also been created for the airline's consideration and will update you should any additional documents be required. You can check on the status of the refund request on our website." I checked and found that nothing has changed. So I am dealing with complete frauds.