I paid for the option to be able to change my flight and then ended up having to change my flight. They charged me for the first flight originally (as expected) and then the new one i had to change to(as expected) BUT they stated they would refund me the original flight cost and still, one month later I have had no refund. I have called them three times now and still have not got this resolved. The waiting time until you speak to someone is over ten minutes each time and when you do finally get connected, the line cuts out! Still trying to resolve this, no luck so far! Appauling service and I would never book through them again! Also, they had added a random charge to the overall price of the flight, this was not mentioned in the overall cost when booking the flights in the first place. Stay away from them, not worth the hassle!