the service of this Opodo website is extremely bad, I am trying to refund the return ticket from China to London due to the bad virus in China, and even Tianjing airline(the airline I am flying) from China told me it is ok, but this Opodo company does not contact the Chinese airline itself, and asks me to contact Tianjing airline for Opodo. In addition, Opodo does not have enough agents to help over the phone, nor over the online customer chat help. I have to call/chat hours and still onhold and wait for help. Extremely bad service in this company, very disappointed.