You’d be well advised not to use Opodo - ever - unless you love stress. My flight to Beijing was cancelled by BA because of the Coronavirus and I because I had (unfortunately) booked via Opodo, I had to ask Opodo for the refund, not BA. This has taken many, many phone calls to their Indian call centre (best time to get thru is between 1am and 5am and even then I was holding for 53mins!) and I got nowhere...they put you on hold constantly and the phone call lasted almost an hour! I finally got verification that I would get a refund (less their service fee, which suddenly surfaced) after a messenger chat which lasted an hour and a half - because of mainly being put on hold. There is no doubt whatsoever that the 5* reviews on TrustPilot are scams. This company will wear you down in an attempt not to give refunds. Since mine was almost £3000, I stood my ground, but conceded the ‘Service Fee’ only because they wore me down. I will never, EVER book through an intermediary travel company like this again - I’ll book direct with the Airline. Take heed, you’ve been warned, steer clear and stay happy, you don’t need the grief they give - all the reviews on here are clearly real......take it from me. PS. I haven’t actually got my refund yet - they said it would take up to 90 days! PS -and don’t assume paying by credit card will help - they won’t do anything without written confirmation from Opodo that they won’t refund you - impossible since the call centres can’t Email!! Ridiculous!😖😖😖😖