I've been trying for days to get my refund for the British Airways flight I booked to China with Opodo, I finally received a response via messenger. Opodo offered me £131.23 less for my ticket which I find confusing because after talking to British Airways who commented that I would get a full refund. It is clear therefore Opodo is with holding sum of money from passengers, in my case it is made up as follows: Insurance £99.00 not used because the flight was cancelled by BA. Service option £7.78 no service used flight cancelled. Text Service £2.90 service not used flight cancelled. Baggage tracking £9.00 no service used flight cancelled therefore no baggage tracking. Service Charges £12.55, I have no idea what this is for? I will never use this company again and I'm still in the process of getting my money returned. I don't hold out much hope for my refund. I was given the option to make a complaint via a link which is not a complaint option, it requests only the document number, email address and a request for a refund. The website withholds information deliberately, when and if you get someone to speak to, your are given the deliberate run around and when perfectly reasonable questions are asked you are treated as an idiot and then cut off. I find it hard to believe that this company will continue to exist with such a poor level of service, be very careful using Opodo services. I fully agree with the last review, "Not Trustworthy"