Stay away from Opodo if you want to have a reasonable experience of shopping/change/customer service. The app or website makes the purchase smooth and easy, but everything after that is a totally different story. I contacted Opodo 3 times regarding one cancellation. 1st time, I waited for 1.5 hours on the phone to be told that Opodo does not have access to make the change on my booking, I need contact the airline directly (Opodo 'kindly' provided me a direct line to the airline which turns out to be an invalid number). After contacting the airline, I was confirmed with the cancellation and the cancellation fee will be passed down to my card through Opodo, but the rest of the ticket fare will be able to be refunded, and will be processed by Opodo. 2nd time contacting Opodo days after receiving confirmation from airline. I stayed on line for 1 hour, Opodo had to verify the information back-and-forth and told me that, yes, they got the confirmation, but he cannot refund me and needs to transfer me to an internal specialised department and kept me on hold for 1 hour. 3rd time contacting Opodo, I was told again that he had to transfer to their internal specialised department (refusing to provide a direct line, or case id, or even the name of the department); plus, there is nothing can be done except waiting on the line. On hold for another hour, still was not assisted. By the time I sent this review, my problem is still not solved. I highly suspect the existence of such a "internal specialised department" and they just put people on hold until customers finally give up then Opodo can keep the refund.