Received an email today asking us to contact them within 48 hours about a change in flights initiated by the airline in our itinerary. Three hours and over eight phone calls later, with several “accidental” disconnects whilst being “transferred to the correct department who could help us”, we are no further forward. All we got from them were pleas to call back in seven to ten days when they might not be so busy and more able to deal with our concerns; unbelievable! This is not a company we will ever use again due to their appalling customer service and my next phone call will be to my credit card company to initiate a refund under their chargeback policy.