Worst service I've ever had. With Coronavirus pandemic at its peak they don't give any useful information, they just give you a link to the airline that clearly states "if you bought your ticket through an agency, please refer to them". A person pays to a travel agency expecting them to take care of you and your rights and Opodo keeps everything like "business as usual" with zero answers nor updates. I've been trying to reach the customer service via phone and chat for 3 days now constantly, knowing that my flight was cancelled so I can ask for a refund, and they kept me for several hours waiting to then kick me out and making me start all the processes again and again. It doesn't recognise my 10-digits reservation number through the phone. The whole experience has been so frustrating and they just disappeared, no ones answers. Definetly I'll never consider Opodo again and I will advice any person that I can to not deal with such a unprofessional company. And if they don't refund my money, legal actions will follow, because thievery is a felony.