I booked a flight recently and during the booking process it was stated that I would receive a discount of £12.37 for using my debit card. This discount was not given and I feel cheated. I use my credit card for my purchases normally and only used the debit card to get the discount. I did not even get a confirmation email following the booking, they just took the payment (without giving me the discount of course). They don’t answer the phone to deal with the issue and so far I have been unable to find their complaints procedure.
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