It seems many, many people are deeply unsatisfied with Opodo using words like "scam you out of your money, unable to contact, poor (or non-existent) customer service (as in my case)." Many such complaints are common with many other on-line companies (e.g. Agoda of which I had similar experiences). Complaints abound. Just look at the reviews. This whole industry needs proper regulation and an independent complaints procedure. If the company is based off shore it needs to be banned from trading in various countries (i.e. block them). They would soon change their culture!