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Roy
Booked via Opodo online a London - Colombo return on Sri Lankan Airlines, and three days before the outward flight when I looked into checking in I discovered on the booking confirmation email that one letter was missing from the recording of my surname. The only email I received in Opodo's name was the invoice following payment, and that didn't give any means of communication. I contacted Sri Lankan Airlines and they said the correction could only be done by Opodo. I found there is no contact means given on their website; no phone number, no mail route or any other means that would have provided the communication for getting the correction done. I spent a lot of stressful time trying to find a means of contacting Opodo to get the correction done before doing the checkin, right up to the outward flight morning. In the end I gave up and not having any other option, I checked in using the incorrect surname spelling. This worked perfectly, but I seriously dreaded what I would have had to face at the various checkpoints before boarding the flight, knowing also full well that I had to face the checks both ways. Perhaps I shouldn't be disclosing this but miraculously I am back in London having completed both legs without a question asked at any point, with the surname on all the flight documentation not matching my passport surname. Perhaps it was my cheerful countenance that I presented at each point that distracted them. That I'm back in London without a hitch is very simply my personal good fortune. Opodo is seriously at fault, not only for making the mistake in the first instance, but for not having the means of communication available to contact them for the correction, and the documents re-issued correctly in time. I wouldn't advise anyone to go through this or similar experience by making a booking through Opodo. Not being able to contact Opodo can be a serious impedance to completing any service they provide. For myself, never again.
4 years ago
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Opodo has a 1.0 average rating from 1,743 reviews

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