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Paul G
Booked and paid for a flight. I have spent 10 hours trying to contact them and cannot speak to anyone. Other contact methods are ignored. They didn’t even have the courtesy to tell me my flight was cancelled (I presume it was cancelled as when I went to the airline they had no record of the flight we had booked, neither did the departure airport - not showing as cancelled - just nonexistent) yet on Opodo the booking was still showing as in place. No communication from them. No way of communicating with them. No answer. No help. No support. So right now my non-existent flight has presumably been cancelled but I can’t get hold of anyone from Opodo to get a refund!!! So I’ve paid for a flight that seemingly doesn’t exist, certainly didn’t go ahead, had zero communication or updates and I can’t speak with them to resolve. This is the worst customer service I have ever known in my life. This is the worst company I have ever been unfortunate enough to experience in my life. They have caused untold stress, distress, anger, frustration, despair and wasted time. I hate Opodo. I will never ever go anywhere near such a disgusting company in my life and will probably-actively be ensuring that everyone who I can influence does the same!! I have selected “Not Applicable” for communication method below as I’ve tried every avenue but cannot contact anyone from Opodo!
4 years ago
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Opodo has a 1.0 average rating from 1,742 reviews

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