Opodo have failed us in every respect. I have been stranded abroard for days looking to get in contact with Opodo. I have spent no less then 18h on hold in total with them, they refuse to answer their phones. The single time I got through they quickly put me on hold saying I needed to speak to another team (I suspect was a lie, I rang customer service and there are no options for departments), the phone was on hold for another 2h and then out of the blue gave me a customer satisfaction survey and hung up!!!! I've tweeted and been told to go to their support pages even when my tweet states not to direct me there as it no help, I've direct messaged, emailed, rung multiple numbers and tried their chatbot which now says the English team is not available!! Opodo are directly trying to ignore EU law and customer rights by preventing customers from contacting them. Worst company I have ever delt with, ever! I highly advise working with any other travel agent Even their contract tries its best to excuse them of any complaint by saying it's not their issue is the airline who say the opposite as Opodo sell the tickets. Consider using this company carefully, and at your own peril