Shocking. We were stranded abroad having had flights cancelled. Because I booked seats directly with the airline they informed me of the cancellation, nothing from these bandits. Tried contacting them but it’s useless, live chat didn’t work, can’t email them and they cut you off if you call. We were eventually put on a flight organised by the embassy, it was just lucky that it was with the airline who originally cancelled us so there was no further charges. DO NOT USE. They will just take your money and leave you high and dry to fend for yourself if something goes wrong.