Whilst I appreciate the coronavirus situation is unique to us all, Opodo's response has caused unnecessary stress and upset to its customers. Their incompetence and unhelpful approach stands out as being exceptionally bad versus their competitors. Opodo has no email address that you can reach them on. Their chatbot is useless, resulting in a frustrating circular response system with no solution. Even their terms and conditions page yields 'Error 404' page 'not found' (much like Opodo's customer service in general) The customer service number provided by Opodo only lets you talk to an agent if your flight is within 7 days. After waiting two weeks to talk to a person, the automated system now cuts you off it your flight is not within 3 days. I'm sure I saw a moving goal post around here somewhere... Locating a receipt on Opodo.com to check if a 'cancel for any reason guarantee' was booked also seems to be an unobtainable feat. Lufthansa is unable to help me as I booked through Opodo. Opodo - I'm not asking you to donate a kidney, I just want to talk to a person about my flight this Sunday and obtain a refund. Your competitors are managing this. Why aren't you? I would urge anybody wishing to book flights with Opodo in future to consider other options. As you've probably gathered, I'd rather eat my leg with a spoon than go through the stress of dealing with this company again.