Very poor customer service ! Flight cancelled due to Coronavirus, which is understand. Ring them 3 times, could not sort out problem. On 18th Feb 9:03 am, get through the phone, a lady asked to hold, then hanged up phone. Keep ringing them in following 2.5 hours, could not get through... Very disgrace experiences... Give another updating on 4th March 2020, flight cancel again, keeping ring 0800 026 1621 for another two hours, no answering. Keeping saying your waiting time will be more than 5 mins. However, really time will be 50 mins x 2 and still no one answer.... Give another updating on 6th March 2020. Tried a few time and get someone picked phone call. Staff said to get refund, need reply the email they send to me. Here is email below I received. ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬ Dear Customer, In order to process your request, we would need you to provide us with $("cancelation email with refund amount") by replying to this message. Once we have received the document above, we will continue with the necessary arrangements in order to fulfill your request as soon as possible. We remain at your complete disposal should you require any further assistance. Kind regards, Your Opodo Customer Services Team ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬ I attached my previous flight cancellation email and received reply below with email title of eDreams. ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬ IMPORTANT NOTICE Dear customer, Thank you for contacting us. Please note that if you need to contact our Customer Service in connection with your booking, you should visit our website and fill the contact form that you will find by clicking on the 'Do you need Help?' in our header and then on 'new Help Center'. Bear in mind that we will only be able to respond to queries made through our contact form. Thank you very much for your understanding. ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬ I will waiting for 24-48 hours and call them back and keep updating of this ...... ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬ FINAL CONCLUSION !! No response at all.... Simple this agent cancelled the flight and kicked customer around to avoid refund. Lost around £900... I recommend anyone wish to purchase from this agent should think about contingency cost. Their price normally £30 cheaper than offical airline website, however, you may end up with lose everything without refund. Call them is really frustration, cause seems like they employed "call centre" from other site of the plant. STOPPING & AVOID BUYING Online tickets from agent without a formal bunsiess office site, without any channel to trace your refund. Using anyway to stop you contact with them to discuss.