Quite frankly one of the worst holiday booking experiences that I have had in my life. If this was the only place left in the world to book my flight I would not book with them I think I’d have more chance making it on holiday if I decided to swim! I chose to book two separate flights through opodo to and from my destination. The flight out there was a connecting flight, the first of the two connecting flights got cancelled back in February and to this day I have still had no success in getting a new flight or my money back. The wait times to actually get through to the customer service team are an utter joke, around 4 hours on multiple occasions. Many times the phone has been cut off whilst in the queue or half way through a conversation - having waited hours on end to get to this point it is beyond frustrating. The majority of the time when we do get through those trying to deal with the issue speak extremely poor English to the point they find it almost impossible to understand the purpose of your call and it’s time consuming to establish this. We have been repeatedly told to call back in a couple of hours as the lines are to busy by customer service staff after waiting for hours in the queue and also with them knowing full well after 5 they can no longer get in contact with the airline to make adjustments to our flight so it’s utterly pointless us calling back then. We have been promised call backs within 48 hours to which we never received. We have been promised emails with directions as to how we need to confirm our changes flights to which we have received nothing. It has now been almost 5 months since one of our connection flights to our holiday has been cancelled and we have made no progress in sorting that out and low and behold our flight home has been cancelled. Through this awful experience it just appears those at Opodo customer service will lie through their teeth and tell you absolutely anything you want to hear in order to get you off the phone, whether the issue has been resolved or not! DO NOT BOOK YOUR FLIGHT THROUGH OPODO IF YOU WANT TO GO ON HOLIDAY!