At the end of last February I tried to book a flight for two from Istanbul to Amman. A little while later I got an email saying that they regret they couldn't give us tickets due to something wrong with the payment although I knew for sure that the credit card had a sufficient amount. Then I discovered by chance that they had charged around 47 US dollars for no obvious reason. The next email was urging me to finish my reservation for just one person, and the next was offering flights elsewhere as if nothing had happened!! After around twenty attempts to call Opodo (which later turned out to have cost quite a sum), on the first of March someone answered and told me that they had charged me for the luggage! Imagine charging you for the luggage before even selling you a ticket!! And why wasn't there enough money left for the tickets?! Anyway, I told the guy that it was obviously stupid to charge for luggage without tickets, and since I couldn't recharge the card at the moment I requested a refund. He sent me an email with a complaint form to fill and return, and told me I should hear from them within a couple of days. For the next few days I kept getting emails entitled "Get Human" asking if "my issue got solved", and each time my answer was "NO"! The last one even had an ultimatum - that they wouldn't even care to ask me anymore!! And then over the next two months emails turned into promotional stuff totally unrelated to the issue. Some last ones were telling me that if I had my flight cancelled, I wouldn't get a refund anymore, only a voucher from the airline company! And now they're back to promoting flights!! And by the way no refund yet, but that's not the main issue.. the issue is that this botched reservation had repercussions that cost me the cost of the original reservation many times over, in addition to all the trouble we've been through. Who's going to make a refund for that?!