Scam and Fraud! Avoid avoid avoid! Appaling customer service at Opodo and an absolute nightmare to deal with, if I could give less than one star I would. Our flight due on the 16th May has been cancelled due to Covid-19. We called Opodo to ask for a refund a week before. They sent us to talk to WizzAir and asked us to send them written proof that the company is cancelling the flight. We did that and I sent them (voa a recommended eDreams email contact) a screen grab of or the WizzAir's cancellation message and their recommandation to ask Opodo for the refund. I asked the Opodo agent if this was proof enough or if they need anything else, they said they need to check with the air line to confirm the cancellation, but they will log my refund request and get back to us. A week later there was no sign from them so we called again. Another Opodo agent said that only the outbound flight was loged for a refung not the inbound! Obviously, if we can't get to a destination we will not be returning from there either. This was all in the middle of a global pandemic and lockdown, all the agents just talked to me like they had no idea of what is happening. Eventually, we were told they will log our refund request for the return flight as well and get back to us in five days. Yet we have not heard from them, so we called again to ask for any sort of confirmation that our refund request in being processed. We talked to yet another Opodo agent, who told us the refund for outbound flight is being processed but the refund for the return flight is not loged. We explained the history of our other calls and conversations to the agent, to which he replied 'don't worry, your money is safe with us'... Obviously, this made me very worried indeed. Again I asked Opodo to send us some sort of email or confirmation of our refund request, again we were told they will be in touch in three days and again it has been two weeks with no sign from them. We never had any communication to reasure us that our refund request is being processed. The Opodo customer service number is a premium one and making all the calls to them has a cost of about £10/call. Evrey time we talk to an agent, they are unhelpful and seem to actively try and disuade us from requesting the refund by asking us to repeat the same message and information over and over and over again, without them taking any actions to solve the situation. This all looks like a SCAM, they took our money for a service that was never rendered. Needless to say I would never use or recommed them and our advice to anyone thinking of using them is: AVOID AVOID AVOID!