FIVE MONTHS waiting for the refund! 30+ calls! Lies and useless agents I have NEVER experienced such a poor customer service as at this company! I had my flights cancelled and a refund APPROVED on the 7th of FEBRUARY. Until this day I received NOTHING! I keep calling them constantly (approx. every 5 days) since the Opodo's policy advices to reach out if the refund hasn't been processed within the 90 days..to just hear the same thing over and over "Wait 72 hours". I am literally sick of this sentence by now. As I know it means nothing, cause nothing has ever happened after those 72 hours!! ..Until I call again to just hear the same empty promises. Its unacceptable! I even had to call the airlines myself (as at first they were trying to lie and blame in on the airline). The airline though confirmed they processed the refund from their side between 1st and 7th of March! So OPODO is holding the money and refusing to refund. And they keep trying to LIE to me every time, until I mention that I have an email confirmation about my refund being processed by the airline via BSP. Only after I mention this, they admit they received it, but its being held. WHY!!! OPODO, CAN YOU REACT?! And put me in touch with someone COMPETENT? Not the call centre agent who would just tell me to wait 72hours! I am gonna lose it if I hear it one more time! I have been waiting for almost FIVE MONTHS! And called you 20+ times since the 90 days limit expired! DO SOMETHING! Please! You can't treat your customers with such disrespect!