As per every other feedback report, Opodo have absolutely no understanding of customer support. I have telephoned, emailed, chat linked and used an independent legal interface yet they have still not refunded my flights from March 2020. They claim that they are waiting to get confirmation from the airline, however, I contactewd the airline directly and they confirmed that they gave permission for a refund within 7 days of the cancelled flights. Why do independent search engines still offer links to Opodo without linking to customer feedback experience so that people can be warned and choose whether to deal with this bunch of liars and cheats in the first place.