“Opodo is really a poor broker service. This is a big warning for customers. No coordination with their third party providers, poor and misleading information, and they shy away from their responsibility through confusing contracts. We arrived at 11pm at Palma airport in Spain with our Opodo reservation. A couple of other Opodo clients were waiting there too for the Centauro shuttle. After 45min we understood that the Centauro car rental office was already closed. We had to figure cab + accommodation, and come back with a taxi the next day to pick up the car, fight with rental who had cancelled the car because we weren’t there = this cost us a day and 300euros (more than the original rental). Opodo Customer Service was very cowardly. Blaming Centauro first, then us for not having checked the opening times of the third party provider. They also considered us clients of Centauro and not them, although we paid Opodo. Several emails later, they still stand for their sad opportunistic position. Worst experience ever. Go through suppliers directly, Opodo is really a scam.”