Never again will I use Opodo/eDreams for any of my travel bookings. The whole experience has been nightmare from start to finish. The so called customer service, who after 1.5 hours eventually have someone to talk to, then pretend they can't hear you if you start asking difficult questions Being lied to, promised call backs and told that a refund was not possible just added to our stresses. Opodo tend to offer lower prices for flights, however i strongly recommend paying a bit extra and using a company who care about their customers. A joke of a business who will never get even £1 of my money in future.