This is the most trash company ever. I booked a flight from them and had to cancel it pre-covid times. They told me it would take upto 90 days to get the refund. It has been 90 days + another 5 months. I have been informed that they have received the money from the airlines and have “initiated my refund” time and time again. I keep getting promises that I will receive the money in 5-6 working days but never get it. This company is a scam. They have literally stolen my money and are sitting on it for months. Never ever use this utterly trash company because they are just there to steal your money and not help you. The customer service is even more useless. They only thing they are good at is making false promises. I once got on the phone with them to complain about this nonsense and they even had the gall to hang up on me! Please never use their service. EVER.