Never Again! I booked 2 times with Opodo because they offered flights no-one else had available. Both times they then were not able to confirm the flights and tried to sell another connection with crazy layovers and at higher cost than other agencies. I received an Email asking to call as soon as possible. After waiting for what seems an eternity the agent does not properly speak the language I wanted (German) and was not allowed to switch to Englisch (although clearly an Indian person, who I assume speaks English). There is no way to manage your booking online or send an email to Opodo - only calls. After cancelling the flight I asked for a cancelation confirmation so I can safely book somehwere else. It was promised to be sent within (24!) hours - that was 48h before the flight. Of course I received no confirmation, instead I received further emails prompting me to check-in for the flight I did not want. So I call again, again wait in line, again speak to an Indian agent (this time I request an English speaking Agent). They promise to send me the cancellation confirmation - it takes another 5h to be sent. In the email it says, the refund will take 10 days - of course that did not happen. 21 days later I call again, wait in line again for 12 minutes! The agent tells me that there is refund for 1(not both) flights pending. I protest, that I cancelled both flights, so he puts in into the waiting line for another 10 mintues. The refund still has not been transfered. I guess I will need to call again. Two times almost the exact same situation - it seems like this is a strandard practice there. Selling flights, that they don't have. Collecting money without delivering service, delaying refunds all the while making customers call and wait in line (no email, no online tool) just to talk to unqualified service agents. NEVER AGAIN OPODO