I have direct debit set up with Origin n pay small amounts fortnightly. I received a letter in June saying prices were going up yet again, I received same letter June 22. Once upon a time my bills were much the same n if it was higher, I knew why, my hot water heater was leaking. After reading reviews I can understand why I hadn't had a bill in many mths,Origin didn't tell me why, they just sent me a bill for over $1000. It was a shock n made me so angry, they were so happy about their new look bill. Origin thought they cld just debit my acc just b4 Christmas, no reasons as to why they hadn't been taking payments. They gave me 1mth extension, I can't pay it. Due to chronic pain I use a bucket to wash or use wetones, I rarely use a heater,can hardly move with all the coats I need to stop shivering, even the dogs sleep with me to keep warm. I don't even cook n eat,can only afford my meds n dog food. So now I have to up fortnightly paymnts n try to get another extension...another bill comes in Feb. I just tried to join Spike,code didn't come thru. No Christmas again thanks to Origin. I'll be changing to another company after I pay this bill. It's suppose to be a happy time but that last bill seemed cold n uncaring. Costs r going up because of the "new look bills" n all the reward things. Why can't we have a choice n just have plain electricity? Even when I emailed u , I wasn't told why bills weren't sent , but there isn't an excuse is there. The more I write the angrier I get. I shldv taken a pic of bill but waste of time,like this feedback