“Was with Origin Energy for over 12yrs July get this rather expensive electricity Bill for a month over $100 a week! $431 for a month highest bill ever! Changed providers after that bill! Now November they want another $56 for 3 days of usage! (Final bill apparently) 4 months later utter joke..
No customer assistance at all
Avoid this Povider at all cost!”
“They are a bunch of scammers, ripping people of, pushing electricity bill up without reason, having the same usage as previous months just to get the $1000 government grant! Do not do business with them”
“I got a 40% off 45kg gas bottle from origin. I was happy to get that and i ordered one from them before ordering i asked them how much would that 1 gas bottle cost me in total and they said $109. I ordered that cause it was cheaper.
And after a week i get another invoice from them Asking me to pay extra $47. I was confused and called them to know why was i getting another invoice to pay. The receptionsit over there told me that it is written on the “terms and condition” when i opened an account with them. What the heck was that.
Stay away from Origin. They are freaking scammers.”
“Just got hit with 6 months of electricity bill happen same time last year. ONVD WAS BAD ENOUGH. YETYOU HAVE DONEC. IT AGAIN. They didnt sent out quarterly bill. Had nothing.but. probs with bills after solar installed by 3rd party. I HOPE SOME. ONE READS FROM ORIGIN
BECAUSE IM FED UP YO THE. TEETH. YOU DONT LOOK AFTER YOUR CUSTOMERS. NOR. THE ELDERLEY
WSS. .A LONGB TERM CUSTOMER. .IM DONE LOOKINB ELSE WHERE FOF RETAILER ABSOLOUTLY SHOCKING JUST IMAGINE.BEINB HIT WITH A $ 997 DOLLAR BILL BECAUSE OF THEIR BUGGLING NEVER BEEN IN DEBT WITH THEM AND ALWAYS WAS IN CREDIT”
“the meter became faulty,still not fixed after almost 6 months bill was 3 times my usual for same time previous years and I had added another 10 kw solar to total 15 kws but they will not accept that their meter was faulty, meter was changed and cheap power bills via different power supplier,they billed me for $3500 for 5 1/2 months previous years were approx $1400. and no help they just keep saying pay or we will send your account to debt collectors, the last bill was for $1000 for just over 20 days???? they will not send me any proof ,they estimated my usage the rebilled me saying actual reads they have lied to me and threatened me,I paid then $2300 all of my xmas savings now cant afford gifts for my family disgusting company and bullying tactics”
“There are only 2 people here. I am on a pension. I have been with Itigin for 25 years.
My bill for three months have gone from on average about $350.00 a quarter to
$1,150. 00 a quarter. Once I contacted another provider they suddenly contact me and say they can do 28 percent cheaper. I swapped back to them. Then they call me and tell me I have to have an agreement plan?
DO NOT TRUST ORIGIN!!!!
I’m going back to the other.”
“Atrocious customer service! And I'm still trying to get a new electricity
connection! One week in and no power and cannot get any help.
Third time on hold for 20 minutes and about to give up again....
Completely hopeless organisation that appears not to understand how connections work and who is responsible for them.”
“Been with Origin energy many years due to hardship asked for a discount they gave me 20 cents per month discount. So I left them and went to AGL $100 discount immediately then a large yearly saving.”
“Stay away. Have been with origin many years and there prices are the highest of all companies. I asked for a discount due to severe hardship. As I pay monthly they gave me 20 cents discount. I said why even bother. So they emailed how to go through for hardship times. The best thing I did was I changed companies and never looked back. Stay away.”
“Dishonest sales people, Landlords be aware, incorrect information given, spend average of 40 mins waiting on the phone trying to fix problems, on two occasions that wastes your time. Will never deal with them again, I would suggest AGL. Once you do get to speak to someone they are pleasant, but takes them a long time to make heads or tails from the notes that the last person you spoke to has made and still doesn't understand what is going on.
Chose carefully or it just adds stress to your life.”
“Absolutely ridiculous. I've been getting charged over $500 A MONTH with two working adults and a child at day care 3 days a week. We don't leave appliances on when we go. Absolute joke”
“"This has been the worst company I've ever dealt with—completely incompetent. I ordered gas bottles, and they initially said it would take three business days. When they finally arrived, they told me there was a bracket issue, so I needed to hire a plumber. I had the work done that same day and sent over the certificate first thing in the morning. Despite receiving three notifications, they claimed they never received it. By Thursday, they promised delivery on Monday. I waited at home all day, saw an Origin truck drive by slowly, then speed off. Now they’re telling me delivery won’t happen until tomorrow because a gas fitter needs to inspect the work before they can deliver—this is the first time I’m hearing about this requirement.10 days without any GAS.
Customer service is awful. You’re left waiting forever, asked countless security questions, transferred to sales, where you have to repeat everything, only to be told they can’t provide any updates or delivery times."”
“Beware they are promising rewards points again, we switched to them on the promise last year, they set up the account wrong from the start, them when challenged for the points we were at fault, it was a scam from the start, buyer beware as there rates are the highest in the market”
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“This company is either completely incompetent or at best has woefully inadequate internal systems where nothing is recorded and reps don't have a clue what's going on. I've had so many issues with both the Gas and Electricity organisations that it would take all day to relate so this is a breakdown.
Gas: i was moving house and gave then a moving date to remove the nearly full cylinder; they arrived 1 week prior while i was still living there. I was lucky as I was able to stop then BUT then it was another 4 months before it was picked up - during which time the the new owners were able to use it at my expense (lucky for me they were there sporadically). It was 60% full so i fought on a daily basis with calls and emails to get a refund which i finally received 4 months later with no apology or exclamation.
Electricity: I moved to a cheaper and more efficient provider 3 months after moving to my new house. I'd already received a bill from Origin based on estimated use which I was able to question by photographing the meters and a new corrected invoice was issued. The final leaving invoice was once again an estimation and once again way in excess of the actual reading . I photographed the correct readings on the meters and 3 weeks later am still arguing to get a new invoice. The saga continues ...
They're beyond useless. 1 star is very generous.”
“I am a student living alone in a studio apartment, and I am concerned about my high electricity bills. Over the last three months, I have paid over $500, which seems excessive for my minimal usage. And they charged me over $150 for 31 days in July and I am quite not happy about that ! I cook for only 5-10 minutes each day and charge my phone and computer. I hardly ever use the air conditioner. Additionally, I work in the evening from 4:00 to 9:00 pm, and in the morning, there is no reason for me to use electricity except for cooking briefly.”
“I became a new Origin customer & had to call to fix some initial bill errors. I found the contact hours atrocious. 8 till 6pm weekdays only, which means the majority of customers have to call during their way to work, give up their lunch break, or call on the way home. I tried for 2 days doing this trying to get thru. When I did manage to talk to people, they didnt really care and very unhelpful.
And then I spoke to Sam who was everything I was looking for. Sam was polite, helpful & dealt with my initial anger with empathy. My experience with Origin hasnt been great, but Sam is the only reason Im giving a 3 star review rather than a 1. Thankyou Sam.”
“THEY ARE A TERRIBLE COMPANY, they take advantage of the consumer and never provide a solution. Their rates are abusive and far above other providers, I called to improve the offer to which they said they could not even though it was more than 20% above the other providers. I decided to withdraw and transfer to another provider. When they received my withdrawal request they called me to offer me a better rate and offered to keep it for a year, to which I naively agreed. I then received a debt collection message because I had a overdue bill (never received on my email) from a previous account. They never informed me that when I agreed not to withdraw they would create a new user so I never knew I had to make another separate payment. That bill was never received. When I called to solve and with all the intention to pay and review why they were charging me ($300) for 27 days in a house where only 2 people live and work outside full time, which is outrageous, they tell me that they can not do anything because that account is already in debt collection. NEVER JOIN THIS COMPANY THEY ARE ABUSIVE AND TERRIBLE CUSTOMER SERVICE. I SHOULD HAVE LEFT THEM WHEN I COULD !!!!”
