Upon trying to move the electricity back into my fathers name as the tenant was leaving, we got the royal run around. First my dad called they said he can't do it because he doesn't have the bill in front of him, even though I gave him all the details. Then I called upon his request, and was told only the owner whose name will be on the bill can do it. I explained he just called and was refused. I said he's old and deaf and I am the power of attorney anyway and he said well it's easier if he calls. I managed to message him as he can't hear the phone ring and he called me back and I said you have to call again. This time he got a person with a strong foreign accent and being as deaf as he is couldn't understand him and was struggling and when he said I can't understand you please put me through to someone else. They refused. After the call he called me and said that was the worst experience on a call of his life and he'd like to off himself because of how he was treated! My father has never said that. And in a society with such little regard for older people and when he asked nicely please let me speak to someone else, and he wouldn't, is disgusting. Customer service is no longer service it is entitled people that think it's ok not to listen to the customers at all. It's not ok. Shame on him and honestly he should be fired.