A complete scam. We received a bill of $1400 for a quarter (we are two people living in a small 3 bedroom house). This was almost double our previous bill. When we called to ask for an investigation they essentially said that we can take all of the risk on paying for an electrician to test the meter, there will be a 3 month wait, and even if the meter comes back faulty we will receive no discount on the bill anyway. A complete joke, stay away if you value customer service or value for money. The customer service rep who spoke to us was also extremely arrogant and rude.