THEY ARE A TERRIBLE COMPANY, they take advantage of the consumer and never provide a solution. Their rates are abusive and far above other providers, I called to improve the offer to which they said they could not even though it was more than 20% above the other providers. I decided to withdraw and transfer to another provider. When they received my withdrawal request they called me to offer me a better rate and offered to keep it for a year, to which I naively agreed. I then received a debt collection message because I had a overdue bill (never received on my email) from a previous account. They never informed me that when I agreed not to withdraw they would create a new user so I never knew I had to make another separate payment. That bill was never received. When I called to solve and with all the intention to pay and review why they were charging me ($300) for 27 days in a house where only 2 people live and work outside full time, which is outrageous, they tell me that they can not do anything because that account is already in debt collection. NEVER JOIN THIS COMPANY THEY ARE ABUSIVE AND TERRIBLE CUSTOMER SERVICE. I SHOULD HAVE LEFT THEM WHEN I COULD !!!!