This company is either completely incompetent or at best has woefully inadequate internal systems where nothing is recorded and reps don't have a clue what's going on. I've had so many issues with both the Gas and Electricity organisations that it would take all day to relate so this is a breakdown. Gas: i was moving house and gave then a moving date to remove the nearly full cylinder; they arrived 1 week prior while i was still living there. I was lucky as I was able to stop then BUT then it was another 4 months before it was picked up - during which time the the new owners were able to use it at my expense (lucky for me they were there sporadically). It was 60% full so i fought on a daily basis with calls and emails to get a refund which i finally received 4 months later with no apology or exclamation. Electricity: I moved to a cheaper and more efficient provider 3 months after moving to my new house. I'd already received a bill from Origin based on estimated use which I was able to question by photographing the meters and a new corrected invoice was issued. The final leaving invoice was once again an estimation and once again way in excess of the actual reading . I photographed the correct readings on the meters and 3 weeks later am still arguing to get a new invoice. The saga continues ... They're beyond useless. 1 star is very generous.