I purchased two pairs from Orthofeet; the Emma Boot and the Charlotte Slipper. The slipper was exactly what I wanted; a comfortable slipper with some support and a hard sole so I could walk outside if needed. I wear a 7.5 and purchased the 7.5; the fit was perfect. I wanted to love the Emma Boot. It's very stylish for an orthodic shoe. The inserts are a great idea to adjust the sizing to your foot exactly. It's very well made. I love that Orthofeet allows a 60 day wear test because shoes often feel comfortable within 10 minutes at the store, but the true test is actually wearing the shoe to a function and standing for hours in it. I decided to return the Emma for the following reasons: it has a very hard sole and stiff upper. It could be after 60 days of wear it would soften up, but it was uncomfortable after two. The heal is a good height, but it narrows at the base so does not provide (for me) enough stability. My ankle tends to roll and I was afraid that if I wasn't paying attention, I would twist my ankle. The included arch support are a great idea, but they are very hard. Could they be made out of rubber and not plastic? Orthofeet, if you're listening, I'd suggest a boot with a wedge that doesn't narrow in width from top to bottom. I'd guess your audience is mostly older adults who need some type of orthodic and wedges can provide height without having to balance on a narrow heal. A softer material for the arch support would also be ideal. The Orthofeet return policy is the real deal. I reboxed up my boots, took them to a UPS store and had the refund on my card before I got home. Their customer service is beyond perfection. Even though the boots didn't work for me, they are very well made and the inserts that make 1/8 adjustments are also great. That and their customer service is why I'm giving them 5 stars. I will definitely buy from them again.