Orthofeet Reviews

Name: Orthofeet
Rating: 2.32

2.3 Rating 129 Reviews

29 %

of reviewers recommend Orthofeet

Company Reviews

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Metrics

2.3

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours
Returns & Refunds
Returns Process	Easy

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Orthofeet 1 star review on 31st December 2024

Michael

Orthofeet 1 star review on 3rd December 2024

Anonymous

Orthofeet 2 star review on 13th April 2024

Anonymous

Orthofeet 1 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

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“IF YOU HAVE FLAT FEET STEER CLEAR OF ORTHOFEET! I PURCHASED A PAIR OF TILOS SHOES AND THE ARCH SUPPORT IS LIKE A ROCK PUSHING INTO MY FEET. REQUESTED HELP FROM THE ONLINE CONTACT-US CHAT SITE. NO RESPONSE. GOT IN TOUCH WITH SOMEONE OVER THE PHONE AND ASKED IF THEY COULD SEND ME A PAIR OF THE 'FLAT FEET' INSOLES AND WAS TOLD IF THE INSOLES THAT CAME WITH THE SHOE HURT MY FEET, THERE IS NOTHING THEY CAN DO BUT RETURN THEM, EVEN THOUGH THEY ADVERTISE THAT THEY HAVE INSOLES FOR PEOPLE WITH FLAT FEET. I WANTED SO BAD TO LIKE THESE SHOES. BAD SHOES. BAD SERVICE. FALSE ADVERTISING. VERY EXPENSIVE SCAM. WISH I NEVER HEARD OF ORTHOFEET.”

Helpful Report

Posted 1 week ago

“2 days into wearing either pair and I squish loudly when walking. Thought I was getting quality shoes but they are only for gardening now. Do not purchase! I am out quite a lot of money for something I will never again wear off my property.”

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Posted 1 week ago

“These are not the shoes I ordered. I do not have a confirmation e-mail for them and have no # to identify them to return. I waited about three weeks for them and even wondered if I dreamed that I ordered them!”

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Posted 2 weeks ago

“These shoes are the worst shoe ever insoles are soooo thin feels like you’re in your bare feet I bought some insoles still bad don’t waste your money I wish I would have read reviews”

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Posted 3 weeks ago

“I have good experience”

Helpful Report

Posted 1 month ago

“Horrible walking sneaker. Feet killing me after two days. Back to AllBirds.”

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Posted 1 month ago

“I love my orthofeet shoes Ive been wanting a shoe of this caliber for a while thank you”

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Posted 2 months ago

“Don’t waste your money you can buy better shoes at Skechers. They send out defective shoes. The right shoe is missing a strap and a way to even lock it down contacted them. They said they will get back with me. Haven’t heard from them yet to trust these bastards, go somewhere else don’t waste your damn money.”

Helpful Report

Posted 3 months ago

“Shoes wear out quickly. Purchased the Hunter series work boot 11/2 years ago. $119.00 Add said 50% off for Christmas. Checked on prices. No change in price , no discounts just one big SCAM!! DO NOT PURCHASE THIS JUNK!!!”

Helpful Report

Posted 4 months ago

“Ordered on December 2,2024 and never received my order. Contacted them 3x no response.”

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Posted 4 months ago

“Im 78 years old. I ordered a 1/2 size bigger because of a review in a pr of Taupe Boots. When I got them they were way too big. Now I need to return them. I cant get my wireless printer installed to make a shipping lable and Not sucessful at scanning a code. Already looking at returning these boots I opened my email yesterday and What in the world? A pair of Ortho Taupe Boots was just shipped to me I never ordered in the same size thats too big for me! As far as I know I was charged for both pair right but you know I would NOT order a second pair of boots in the same size if it was too big for me. Too many questions that do not pertain. It desn't say ordered on line.”

Helpful Report

Posted 4 months ago

“I purchased two pairs from Orthofeet; the Emma Boot and the Charlotte Slipper. The slipper was exactly what I wanted; a comfortable slipper with some support and a hard sole so I could walk outside if needed. I wear a 7.5 and purchased the 7.5; the fit was perfect. I wanted to love the Emma Boot. It's very stylish for an orthodic shoe. The inserts are a great idea to adjust the sizing to your foot exactly. It's very well made. I love that Orthofeet allows a 60 day wear test because shoes often feel comfortable within 10 minutes at the store, but the true test is actually wearing the shoe to a function and standing for hours in it. I decided to return the Emma for the following reasons: it has a very hard sole and stiff upper. It could be after 60 days of wear it would soften up, but it was uncomfortable after two. The heal is a good height, but it narrows at the base so does not provide (for me) enough stability. My ankle tends to roll and I was afraid that if I wasn't paying attention, I would twist my ankle. The included arch support are a great idea, but they are very hard. Could they be made out of rubber and not plastic? Orthofeet, if you're listening, I'd suggest a boot with a wedge that doesn't narrow in width from top to bottom. I'd guess your audience is mostly older adults who need some type of orthodic and wedges can provide height without having to balance on a narrow heal. A softer material for the arch support would also be ideal. The Orthofeet return policy is the real deal. I reboxed up my boots, took them to a UPS store and had the refund on my card before I got home. Their customer service is beyond perfection. Even though the boots didn't work for me, they are very well made and the inserts that make 1/8 adjustments are also great. That and their customer service is why I'm giving them 5 stars. I will definitely buy from them again.”

Helpful Report

Posted 4 months ago

“Purchased Delta Waterproof boots. The D rings that hold the laces in place to lace up the boot, snapped in two. Boots were only worn four times, and now they are useless, can not be laced up. Wrote an email to Orthofeet and have not heard back. Tried to call but with their animated hold service, I keep being disconnected while waiting. I'm out 122.00 USD, and have useless boots. No support from Orthofeet. Will not ever buy from this company again, they sell junk.”

Helpful Report

Posted 4 months ago

“They are terrible shoes, my feet hurt worse after buying them”

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Posted 6 months ago

“The Sprint shoes are very comfortable, but the plastic trim is not durable at all. Skip buying these.”

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Posted 7 months ago

“Just walked 1 mile in my new Orthofeet shoes. I don't understand why they would do such a good job on the tops and have paper thin soles, almost like a casual Ked's shoe. Typically, people with foot problems need a thicker soft cushion sole. Disappointing! Am sending them back.”

Helpful Report

Posted 7 months ago

“Orthofeet shoes are high quality, and keep my plantar fasciitis at bay. The supplied optional insert cushions (1/8" and 1/16") help with the fit, important for buying on line. I put hundreds of miles on their Edgewater model, and while the sole showed normal and expected wear, the top still looks quite fresh. I bought a second pair. I held off from a five-star rating because a no-tie (not the same as hands-free) shoe I purchased didn't picture accurately the long shoe lace extending beyond the lock tab to flop around and hit the floor. I don't want to tuck them somewhere each time I wear the shoes. My return of those shoes went exceptionally smoothly, with no additional cost to me. I recommend the company.”

Helpful Report

Posted 7 months ago

“I buy several pairs of ortho. Usually okay. This last pair. Workmanship terrible. 9 months not wearing daily the fabric has worn out at heels and plastic part sticking out at my heel. No fabric. Can't wear blisters. I order same size for years. I called ortho. Too bad. Sorry. You losing a good customer. Shocked how poor these were made at over 120 a pair Dropping your customers like this.”

Helpful Report

Posted 7 months ago

“I have ordered for years and this year ordered different pairs of shoes. They have completely changed. They are shorter in length and wide is not as wide as in the past. So disappointing. I will be returning all three paid.”

Helpful Report

Posted 8 months ago

“The quality is terrible. Canvas top of shoe is separating from the soles after what I would say would be occasional use. Expensive for poor par quality.”

Helpful Report

Posted 8 months ago

Orthofeet is rated 2.3 based on 129 reviews