Every quarter I suffer through this bureaucratic nightmare to get free items. I would rather go to the store and get the items instead of ordering them and waiting for the shipment. Also, if my bill is a few dollars over, there’s no way I can pay the difference online. I live in a large city near three CVS stores. No matter which one I go to, the checkout people never know how to do this transaction. This is a nationwide program that I am assuming millions of people can use. It’s a shame that no one can teach people at CVS how to process these transactions. I end up taking several different types of bottles to the checkout to see which one is really covered under my benefit. There used to be a little tags on the shelf with OTC on them, but they seem to have disappeared. The app is also hard to work with. I type in “calcium “to search for vitamins, and I get a big list with toothbrushes included in it. It’s also annoying out of the dozens of apps I use, this one does not remember my email or password. There’s nothing stored on this app. Even Social Security on the IRS store your name and password. Please get somebody to work on these issues. This is supposed to be benefiting the customers, not causing frustration.