Previous orders had been shipped in a padded box. The last order was sent in a plastic bag. Four boxes inside were crushed, and one item was wrong. I was told they would not replace the crushed items, since the contents were still useable. They told me they would replace the item that was missing and to keep the item that I didn't order (I don't need vitamins for my eyes). The toll-free number listed at the bottom of the packing slip had the wrong area code - the number went to some type of place that was offering me a medical alert device, and I was asked the question, "Can you hear me?" I thought it was a person, so I said "Yes," however, it was a recording, and now I am worried that by saying "Yes," I have erroneously authorized some type of purchase. I ended up having to call my insurance provider in order to get the correct number for customer service. I never did like dealing with CVS Caremark either and transferred all of our prescriptions to our local pharmacy.