I was super happy with finding a Fiamma awning in stock and for a good price. My first phone contact was very helpfull and I was advised that tranport cost would be around $60 but could I purchase through online shop. Which I did and come to check out time transport cost was around $120 (double the original quote). Still worked out a good price so ok with that. Was advised would be delivered within a week so booked my installer to allow plent of time. After a week I called to be told for some reason it hadn't even left the warehouse yet.. Did eventually get here nearly 3 weeks after I ordered and with a slight dint to the awning.. So my feelings are naturally mixed. The dint doesn't affect function of awning and I didn't have the time to get awning replaced so have now had it installed. I love the Fiamma awning and always get this brand but little dissapointed with overall service.