We ordered an item and were happy with the service when ordering. It was the company who were delivering the item that gave us all the grief by not delivering the item for around two weeks which is absolutely disgraceful and disappointing from Brisbane to Gold Coast. We rang outback equipment and were told you would email the freight company (couldn't contact them by phone!!!!) and that this request would be treated as urgent. We had to ring back a couple of times before we eventually got Hayden (supervisor)at outback equipment to actually track down our parcel. Hayden was helpful but feel that your delivery service Couriers Please needs to be addressed.