Have had both good and bad experiences, but the bad outweighs the good. Ordered some parts in October or November and paid for express shipping. Turns out the parts weren't available or dispatched for about 2 weeks, and nothing on the website indicated they weren't available. When the parts turned up, they weren't as the pictures showed and again nothing to say the images were only indicative. I contacted OE asking how to return them and had no reply. I've since phoned 3 times with no answer only a message to send an email. 4 emails so far have gone unanswered. Would not recommend.