Good at sending daily emails regarding their products/specials but very slow regarding returns/exchanges. Inadvertantly I ordered the wrong product, apparently. I want to exchange for the right product. They have been very slow in responding. They are telling me that I can only get a store credit and they will not refund as it was "Change of Mind" my mistake. It was not change of mind, I thought that I ordered the Premium product PPV but apparently I ordered the standard product PCV. I only want to swap over for the same product but the better quality one?