I ordered a trolling motor online - it was the best price I could find. Within a week I got a notification from the courier that the item was onboard for delivery. Unfortunately, I hadn't included a unit number with my shipping address. The courier was not able to sort that out and, through the notification link, advised me to contact their Customer Support staff. That's when the wheels fell off. It took four weeks to resolve a missing unit number but I now have the trolling motor and everything is sweet. I'm happy that Outback Equipment eventually made it happen. However, during those four weeks it was quite frustrating to only ever get "we're waiting to hear from the courier". So, the price was good, I got the item (just before I had to pull the pin) and OE made it happen. They could do better keeping their customers updated on delays, but overall it was OK. Thanks particuarly to Dakota for getting it sorted.