I placed an order 15th Jan whcih I realise is likely a busy time, but when I hadn't heard anything at all, not even a picking noticed, by 22nd I reached out via email. The response came on the 24th that my order had been dispatched. Unfortunately when it arrived, a week later, it was incorrect. I had ordered a dash mat and throttle controller, but I received floor mats. As soon as I identified the error I notified Outback and they were quick to reply, apparently the throttle controller was not in stock and I would need to send photos of the item received to process the return. At this stage it was nearly three weeks after my order and the first time I was made aware of any stock issues. I re-laid this to the support person who was very kind and helpful and acknowledged my frustration, so I do appreciate that. There was some back and forth getting the return sorted and I had to send a photo of the return post receipt before my items would be sent, when I sent the photo I enquired again regarding stock and was told it should arrive soon. The following day, still not having an ETA on the controller I called to request a refund which was accepted and processed within 5 days. Overall the experience was very frustrating and the communications around the original order were effectively non-existent, however the support staff I dealt with (Dakota) was pleasant and understanding and was able to process things quickly so I would consider that part a good experience. If it had been identified that the items I was ordering could be low in stock or there might be a delay it would have greatly improved my experience.