Avoid this company at all costs, I’ve never dealt with such an incompetent company who’s staff live in fear of upsetting the director Mike Hall, The fear in the young ladies voice on the phone apologising profusely for her bosses attitude but was unable to provide a refund after promising one (the poor woman kept going around in circles unable to answer my questions due to her boss telling her to fob me off) Long story short I’m stuck with an incorrect item of much lesser value due to them failing to keep up their promises of collecting it & exchanging it for the correct item (which is in stock) I opened a PayPal claim but because a tracking number for the incorrect item was sent they closed the case) Big word of warning to anyone thinking of using this company, don’t unless you are prepared to be mucked about & make many phone calls to chase them, the director is one of the most arrogant people I’ve ever dealt with & he most definitely isn’t interested in customer service, maybe this is why he has so many dissolved company director positions listed with companies house? I think the reviews on here are self explanatory. The incorrect item is still awaiting collection by DPD, It was packaged as instructed & left for collection (I was told DPD would bring the address label) I have CCTV footage of DPD turning up & looking at the item but not taking it, I’m now being asked to post it back at my own expense despite Steve admitting it is incorrect & they would collect. The correct item was ‘posted 24 hours’ but again never turned up despite an email saying it was in transit, turns out it never left the warehouse at all. Six weeks down the line & I wouldn’t trust this company as they never keep their word, I reiterate that the director has no interest in customer service & even replied to a four day old WhatsApp message at 10pm at night with abuse, I did wonder if he’d been drinking to reply so arrogantly at such a late hour but I’m aware he’s like this with any customer who has a complaint looking at the appalling reviews. Lesson learnt the hard way from a customer.