Outdoor Living UK Reviews

Name: Outdoor Living UK
Rating: 1.68

1.7 Rating 53 Reviews

15 %

of reviewers recommend Outdoor Living UK

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1.7

Based on 53 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Telephone, Email

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Outdoor Living UK 5 star review on 6th September 2022

Julie Guppy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased 2 x Black & Grey metal 4 seater garden dining set with parasol - product code: 5060832770040. These were purchased and placed in the garden patio area of a retirement scheme in July 2024. They were described as being 'resistant to the British weather', 'all weather material,' 'suitable for outdoors', 'weather resistant' with a years guarantee. When it came time to storing them in September 2024 ( a mere 2 months), all 8 chairs were found to be rusted and faded on every arm and at the feet of each chair leg, both tables were rusted around the corner edges and the plastic rim lip over the tempered glass was warped. It is plain to see that what we purchased was not as described on the website. I have never known powder coated steel to rust in 2 months outside in the summer! Absolutely the worst quality garden furniture. To add insult to injury, outdoorliving's customer service was terrible. Despite the photographic evidence sent to them on every item of both sets, the fact that the product was not as described, the fact that the quality of the product was shockingly poor, they would not allow them to be returned or refunded. In fact, they completely ignored correspondence sent in trying to resolve the issue. You cannot even speak to anyone via the phone. When they did eventually reply after numerous attempts, the best they could offer was to replace some of the parts. They refused to refund or exchange both sets. This was not good enough at all and since the last correspondence to them explaining that replacing some of the parts was not reasonable at all based on the above points and that the product is not fit for purpose, they have continued to ignore all correspondence; leaving this unresolved to date. If I could give Outdoorliving no stars I would happily do so. This is a lesson learned and I hope that by sharing this experience with others, it will help others to avoid buying any products from such a terrible company. Products that are not fit for purpose served with a dose of the worst customer service!”

Helpful Report

Posted 1 day ago

“I wish I had read the reviews before buying, ordered a water feature which arrived broken in two places, called complained and they EVENTUALLY sent a replacement (as per terms and conditions). Received the replacement via courier and lo and behold again broken.......... at this point I had requested a refund as I now had no trust in the product. This was however after numerous emails which were ignored even when promises were made regarding contact. I was later told that I would have to courier the broken item back to them even though this was the 2nd replacement and this (despite pointing out their poor customer service) was the only way I would get a refund. Returned it and was told I would have the refund once they received it. I HAD TO WAIT AROUND 3 WEEKS for the refund, again with phone calls and emails being ignored. Terrible customer service and an awful product”

Helpful Report

Posted 1 month ago

“Promised delivery in ten working days. Now told there will be further delay. Awful service.”

Helpful Report

Posted 3 months ago

“Ordered and paid for goods on 7th April, sent 2 email on 17th April asking for update, both ignored. Telephoned on 30th April, spoke to Steff who said she would look into and email by 4.00pm - which she did not. now 8th May , still no goods and no response!”

Helpful Report

Posted 6 months ago

“Don’t buy from them they do not send there items 2 weeks still waiting for a pump avoid takeing action with PayPal to get my money back”

Helpful Report

Posted 1 year ago

“Give em a miss, One star because I cannot leave zero Ordered 3000 Pump, promptly received email to advise DPD tracking, ONE WEEK LATER, NO PUMP, phoned and was advised pump would be sent overnight, NO PUMP, phoned again, turns out no pump in stock and that i would have to have 2000 pump that would serve the purpose even though it was physically smaller, did arrive next day in odd box, NOT ORIGINAL PACKAGING, not the make ordered, clearly not new and missing parts, no packaging, no instructions, phoned again, eventually very rude guy insists they do not issue returns labels and I have to pay return!!! Do yourself a favour, give this company a miss”

Helpful Report

Posted 1 year ago

“Customer service is appalling! Leaking water feature after only 3 months use, contacted company and sent photos numerous times asking for a replacement or full refund. I have been offered sealant! This company is a disgrace. Would NOT recommend !”

Helpful Report

Posted 1 year ago

“Ordered a pump to replace a broken one. They sent the wrong product. The product sent was not compatible. Unable to contact the company via their website (no reply from the contact form). Eventually got through on the phone only to be told that this was 'our mistake' and we had to pay the return costs. Will not be using them again, and would warn anyone else not to either.”

Helpful Report

Posted 1 year ago

“Solar trellises not working and cost £95. Company refused to pay for the return postage of these items. Would never ever buy from them”

Helpful Report

Posted 1 year ago

“Totally Recommend ATM. We were looking for a summerhouse for sometime but reviews on different companies were negative until we came across ATM Living & the reviews were excellent. From start to finish there were no problems. The item was delivered on the said day & time slot allocated. The driver was amazing & really helpful esp in the heatwave we had, poor lad was sweating buckets & he was delivering another 2 after down here in Devon having just driven hundreds of miles. My husband is a carpenter so knew roughly what he was doing buikding it, he first checked all parts & put into different piles, all pieces were there from nails, screws, windows, panels, felt for roof etc. We painted all parts before building it, apart from the inside which we have started to do now. It did take a while to build as husband mainly did it on his own but 2 people would be better, I just held bits up while he put together etc but roof he did himself but it is well worth it. I absolutely love it, the grandkids love it, even the cats love it that hubbie is going to put a cat flap in it for them. I will add photos at the end if it let's me, if I remember rightly this is a 13x7, it easily fits a garden furniture set in there with a table, jukebox, a 2nd table & still plenty of room. I even had messages to check everything was ok and if we were satisfied which we are 100%. ATM Living also sell many other wonderful items like garden furniture, bars, canopies, etc. Thank you so much.”

Helpful Report

Posted 2 years ago

“The most horrendous customer service, I have ever experienced. Simona and Stephen are a disgrace to the Co pany. Avoid at all costs”

Helpful Report

Posted 2 years ago

“A good looking water feature but the solar panel is NOT watertight as I was advised by customer services this week. The panel had been outside for 5 months (Jul-Nov) and I have found is now soaking wet inside with corrosion which also has affected the lead connectors. I set it up for spring this year and it is obviously now not working and I have had to buy a new solar panel as they are only guaranteed for 3 months. Yes, I know I should have read the small print, but if the limited warranty was made more clear I would have protected the panel from the UK weather more. This limited warranty obviously reflects the fact that the unit fails very quickly and lets water in very easily. For a solar panel that is made to sit outside in a garden it is obviously NOT water tight at all. A poor product that is obviously "not fit for purpose" and could be challenged as such, but I just haven't got the energy (much like the solar panel!). I am very disappointed.”

Helpful Report

Posted 2 years ago

“Bought a solar water feature for over £250 back in Oct 2020. The pump that came with the fountain barely made a trickle and wasn't powerful enough. After contacting the company I was assured the pump was the one normally sent with the feature and was asked to try a different tube adapter and ensure the solar panel was charged. None made the flow any better. I asked to return the product but was told this would incur a handling fee, which for a faulty product I disagreed with. In the end, I had to return the pump and was sent a 800lph solar pump. This appeared to solve the issue. All Happy. Did not use the feature that year as summer was over so packed it away. Used last summer (2021) but only sporadically as didn't leave it running 24/7. Packed away for that winter. Got it back out for spring 2022 and the pump now doesn't work. I've changed the impeller, cleaned the filter, charged the panel. It has power but not enough to get water up the tube. Contacted Outdoor living, obviously the item is out of warranty, they don't sell replacement pumps and only sell the whole solar kit for £99+!! No other universal pumps from ebay will fit either. Should have returned the product back in 2020 after buying it. Poor product and getting anything from customer service is like pulling teeth. Would buy from elsewhere!”

Helpful Report

Posted 2 years ago

“I bought a water feature from the Harrogate flower show in September, when it arrived it leaked from the base unit and the lights failed to illuminate when switched on. I contacted the company straight away and requested a refund as I was very disappointed with the quality of the product, I spoke to Steve who told me they don't except refunds, I told him I didn't want a replacement or a repair kit!! After 5 emails to them ignored I contacted my credit card company for a charge back, Steve soon got in touch to arrange courier pickup of his faulty item. DON'T BUY FROM THIS COMPANY!!!!!!!!!”

Helpful Report

Posted 2 years ago

“I dont usually complain this is a first for me. I’m absolutely furious I ordered a cantilever base from Outdoor living. Delivery was fine. I wanted to arrange a return OMG what a disaster this turned out to be. The company don’t accept emails, and you cannot get through on the phone to arrange a return either. Company is only open from 9-1. I tried so many times to call with which resulted in phone just ringing. No way to leave a message either. What sort of company work like this. I eventually got through and spoke To someone who said they would get there colleague to get a RMA number for me and would be in touch for collection. No email/no call back. I called again a couple of times. Couldn’t get through. Eventually did and was told it’s over 30 days and would not take item back. I explained how bad the service has been and not my fault I cannot get through. What company don’t let you leave messages on phone or email them. I work for the NHS and am frontline. What was I meant to sit on phone daily from 9-1 so that I could talk to someone. I explained this to two people and there was no leeway at all or any apologies for not being able to contact anyone for so long. The man I spoke to lastly said I don’t care if you work for coke cola or NHS it’s still over 30 days. Shocking. I hope he don’t get Covid! My words stay clear of this company they are very unprofessional, terrible customer service, appalling to talk to someone, stay away buy from another company who will be more professional and you might actually be able to email/call.”

Helpful Report

Posted 3 years ago

“I have never in my life been spoken to by such a rude member of staff. To be told that I am a d**ckhead by their business development manager! Ha what a joke. The item was delivered damaged, and not as described. I sent an email to the company right away on day of delivery. The company did not respond. I thought well I'll use it anyway as they'll clearly be able to see its not like what I ordered and they'll just exchange it. 2 days later the pump has stopped working. Contacted them today via the phone and got through to one of the most aggressive, rude induvial I have ever spoken to! The customer service at this place is a joke!!!!”

Helpful Report

Posted 3 years ago

“I will definitely purchase from this company again. The whole experience from my initial contact with Mike last Friday to check availability, to delivery this morning ( the following Thursday) was exceptional! Fantastic customer service from Mike who even discouraged me from ordering an item I didn't need! That doesn't happen often in retail. The delivery this morning was faultless, the young man couldn't have been more helpful. Thank you Mike, you were true to your word and got the water feature here in time for my husband's birthday. I can only recommend you and your company.”

Helpful Report

Posted 3 years ago

“I HAVE WAITED OVER A MONTH FOR A 12V WATER FEATURE PUMP.MONEY HAS BEEN TAKEN FROM ACCOUNT BUT NO PUMP.PROMISED 5 DAY DELIVERY.UNABLE TO CONTACT OR EMAIL COMPANY.LOOKED AT REVIEWS TOO LATE.DO NOT NOT NOT USE THIS COMPANY.AVOID AT ALL COSTS.CUSTOMER SERVICE NON EXISTENT DELIVERY NON EXISTENT.AVOID THIS COMPANY AND IT'S WEBSITE.”

Helpful Report

Posted 3 years ago

“Avoid this company at all costs, I’ve never dealt with such an incompetent company who’s staff live in fear of upsetting the director Mike Hall, The fear in the young ladies voice on the phone apologising profusely for her bosses attitude but was unable to provide a refund after promising one (the poor woman kept going around in circles unable to answer my questions due to her boss telling her to fob me off) Long story short I’m stuck with an incorrect item of much lesser value due to them failing to keep up their promises of collecting it & exchanging it for the correct item (which is in stock) I opened a PayPal claim but because a tracking number for the incorrect item was sent they closed the case) Big word of warning to anyone thinking of using this company, don’t unless you are prepared to be mucked about & make many phone calls to chase them, the director is one of the most arrogant people I’ve ever dealt with & he most definitely isn’t interested in customer service, maybe this is why he has so many dissolved company director positions listed with companies house? I think the reviews on here are self explanatory. The incorrect item is still awaiting collection by DPD, It was packaged as instructed & left for collection (I was told DPD would bring the address label) I have CCTV footage of DPD turning up & looking at the item but not taking it, I’m now being asked to post it back at my own expense despite Steve admitting it is incorrect & they would collect. The correct item was ‘posted 24 hours’ but again never turned up despite an email saying it was in transit, turns out it never left the warehouse at all. Six weeks down the line & I wouldn’t trust this company as they never keep their word, I reiterate that the director has no interest in customer service & even replied to a four day old WhatsApp message at 10pm at night with abuse, I did wonder if he’d been drinking to reply so arrogantly at such a late hour but I’m aware he’s like this with any customer who has a complaint looking at the appalling reviews. Lesson learnt the hard way from a customer.”

Helpful Report

Posted 3 years ago

“Order arrived broken. Sent pictures and email of damage. No reply. Phone lines not manned. Avoid.”

Outdoor Living UK 1 star review on 27th April 2021

Helpful Report

Posted 3 years ago

Outdoor Living UK is rated 1.7 based on 53 reviews