I wish I had read the reviews before buying, ordered a water feature which arrived broken in two places, called complained and they EVENTUALLY sent a replacement (as per terms and conditions). Received the replacement via courier and lo and behold again broken.......... at this point I had requested a refund as I now had no trust in the product. This was however after numerous emails which were ignored even when promises were made regarding contact. I was later told that I would have to courier the broken item back to them even though this was the 2nd replacement and this (despite pointing out their poor customer service) was the only way I would get a refund. Returned it and was told I would have the refund once they received it. I HAD TO WAIT AROUND 3 WEEKS for the refund, again with phone calls and emails being ignored. Terrible customer service and an awful product