OVO DOES NOT DESERVE EVEN ONE STAR!! Save yourself a lot of nasty shocks and time wasted chasing their customer service. AVOID AT ALL COST!! The worst customer service ever and a rip off. OVO did NOT adjust my direct debits after the promised 2-3 months of use. I had to chase them to evaluate and adjust. They acknowledged I was overcharged. But then kept charging me the same amount AFTER promising to reduce the direct debited amount. I had to chase them to make them refund the overcharged amount. I finally got fed up with constantly having to chase them and switched to another company. The clincher was they sent my account to debt collection company which emailed me on 13th of May to collect for an bill which was due on the 5th of May! The only reason the bill was overdue is my credit card had expired at the end of March. I only got a late payment email reminder on 11th of May and paid on the 12th of May! This is written at the bottom of all their bill: This is your final invoice and the amount payable will be Direct Debited on the due date of this invoice. I couldn't find any BPAY information anyway and their ONLY payment method is via direct debit. So I had to update my credit card over the phone via their to pay. All they had to do was contact me to remind me to update my credit card and I would gladly have done that. WORSE CUSTOMER SERVICE EVER!!! And they didn't even have a customer portal until recently nor any other way of paying.