Our gas & electric smart meter went off today, which it had to be reset. The electric meter was a case of pressing two buttons (A & B)which was fine, however the gas meter according to the online instructions, was a case of pressing any button, which did not work. So I found their emergency number, and rang for some assistance, within 5 mins it was clear that the operator had very little technical skills, what happen next I could not believe, he hung up the phone, so I tried calling back only to get a recorded message that they are closed. (Close 20.00hrs) I rang at 19.55hrs, so now I am left with no heating for the evening with my granchild. This is very poor service, as of now I will be leaving this company.