01021340,This relates to an unresolved complaint where I am still waiting for a £1400 refund from OVO. No response to previous e mails except for a nonsensical reply today sent to an (insert text) recipient. I have 9 accounts with you and today I called OVO and spoke to (name withheld) who after a few minutes on hold informed me no one in the complaints dept was available and I would get a call within 24 hours. I pointed out this was not convenient to me as I would probably not be at my desk with all the relevant information to hand and was quite happy to hold. Apparently this is not in line with OVO`s procedure!! Never mind the unfortunate customer. When I first opened my accounts with you I found OVO to be excellent in customer service, unfortunately now you have developed the typical Utility Company attitude towards customers with no service or care whatsoever. I spend nearly a £1000 per month with you which clearly counts for nothing. I no longer see why I should do business with a company that holds its customers in such ,low regard and will be switching all 9 to a company that understands the value of customer service. If I treated my customers with such disdain I would be out of business, and quite rightly so. I`m sure this message will also be ignored,