One star is too many. Ovo customer service is non existent, staff tell lies and ignore emails. I wrote on more than one occasion to the CEO and my letters were intercepted and ignored, which is an offence to tamper with mail addressed to another. They claim they do not have a legal department. It seems they employ useless unemployable people and they have no clue what they are doing. I left them in January and they continued to take my money, so I ended up paying two suppliers. They got annoyed when I branded them thieves and I pointed out that I had left them. I was advised to call Bristol Police and have them pay Ovo and visit and press charges against them for theft. The Ombudsman is a waste of time and Ofgem turn a blind eye to the crimes of Ovo, a company that should NOT have been regulated. The CEO of Ovo has set up a new airline company - Vertical Aerospace Ltd and one would think he'd sort out the carnage caused by his evil clueless staff at Ovo before creating another monster. Ovo and the Ombudsman regard Ovo customers as a nuisance. They forget we pay for this shoddy service and many of us have better things to do than be lied to, have cash stolen and fight with idiots. AVOID OVO!!!!