I informed OVO that I was moving home, and would close my account as of mid November. In January I was still being billed, even though my online account had my moving date on there, with a note saying there might be a delay in processing it. I tried to use the chat help assistant but after over 2 hours of either no help, someone saying they would look into then not replying for half an hour, being repeatedly kicked out of the queue by the automated system for inactivity (whilst the assistant was looking up details) I gave up and called the help line. The call was repeated hung up on, and I kept having to call back and wait again. Finally I reached a lady, who was lovely, but who informed me she couldn't do anything as it was with the moving team, and they took 4 to 6 weeks to process things. Even though there was 5 weeks between my move and Christmas, she said that Christmas would have affected my account being closed and I would need to wait another couple of weeks. She could only recommend ringing back next month if I was still being billed. Appalling service, both from the handling of shutting an account and still billing, as well as OVO's customer service. I would never use OVO or recommend it.